IT Managed
Services
At State Smart Global, we understand that every business is unique and that their requirements may vary depending on the infrastructure setup and business processes. That is the main reason why we excel over others. We provide a customised approach to maintenance and support services that ensures rapid response and quick resolution from user-level issues to network and infrastructure level problems.​
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State Smart believes in understanding before executing. We will first have a requirements gathering meeting with our clients to conduct an initial assessment of technology with relation to business requirements, best practices, security and disaster recovery policies. This assessment allows us to better understand your true IT requirements and based on our findings, prepare a tailored Service Level Agreement (SLA) for a long-term partnership.
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We offer a full range of Managed Services that covers the entire client’s IT environment, which includes IT help desk support, IT maintenance services, remote monitoring, IT procurement, network and infrastructure management, IT advisory, backup and replication services. Experience better performance, fewer glitches, and practically zero downtime with State Smart Global’s IT Managed Services.
IT SERVICE HELP DESK
Our IT Service Helpdesk acts as the single point of support for your company’s critical IT infrastructure and also for your end users hardware and software. Contactable on all possible communication mediums and providing end-to-end responsibility of the calls till resolution, we are always ready to answer support calls and troubleshoot any errors that your users might face.
IT MAINTENANCE SERVICE
State Smart Global provides support and maintenance for all IT products and services that your business requires, offering expert technical assistance to resolve server and networking issues. Equally important is our capabilities to resolving your end user issues in both the enterprise (B2B) and consumer (B2C) space swiftly.
IT PROCUREMENT
As an independent IT managed services provider, State Smart Global procures and services on behalf of customers from a wide range of carefully selected technology partners and distributors, removing the stress and additional strain on resources to negotiate cost, process and deliver both hardware and software. We get a better price, which we then pass on the savings to our clients.